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Return policy

The buyer can use the Consumer Protection Act of the Latvian Republic - the right of withdrawal and return the item within 14 (fourteen) calendar days from the moment of the goods are received. To avoid disputes, at the arrival of the goods the buyer has to make sure it complies with the order. In case the goods have been selected and packaged incorrectly, the Buyer has the right for the replacement within 14 (fourteen) days from the moment of the goods are received. If the previously mentioned case should occur the return and re-shipment costs are done by If the buyer wants to use the right of withdrawal, the following recommendations and requirements must be met:

According to the Latvian Cabinet of Ministers Regulation No. 255 Adopted 20 May 2014., one cannot exercise the right of withdrawal if:

  •  the service provision, which was initiated before the expiry of the right of withdrawal, has been completed, if the consumer has expressly consented and confirmed that he or she would lose his or her right of withdrawal starting from the day the contract on service provision is completed; This provision shall not apply to contracts if the subject-matter of the contract is both the goods and the service;
  • the price of goods or service depends on fluctuations in the financial market, which the seller or the service provider cannot reasonably control and which may occur during the period of the right of withdrawal;
  • the goods are made to the consumer's specifications or are clearly personalised;
  • the goods are liable to deteriorate or expire rapidly;
  • the consumer has unsealed the packaging for goods which are not suitable for return due to health protection or hygiene reasons;
  • the goods are, after delivery, according to their nature, inseparably mixed with other items;
  • the contract has been concluded regarding the supply of alcoholic beverages, the price of which has been agreed upon at the time of the conclusion of the contract, if the delivery can only take place after 30 days and the actual value is dependent on fluctuations in the market which cannot be controlled by the trader;
  • the consumer has specifically requested a visit from the trader or service provider for the purpose of carrying out urgent repairs or maintenance. If the seller or the service provider, upon arriving to the consumer premises, provides additional services or delivers goods that are not the required spare parts for carrying out the repairs or maintenance tasks, the right of withdrawal shall apply to these additional services or goods;
  • the consumer has opened sealed audio or sealed video recordings, or sealed software;
  • newspapers, periodicals or magazines are supplied with the exception of subscription contracts for the supply of such publications;
  • the contract has been concluded at a public auction;
  • the contract has been concluded regarding accommodation services (other than contracts for lease of residential premises), transport of goods, car rental services, catering or services related to leisure activities if the service provider undertakes to provide the service on a specific date or within a specific period of time;
  • the contract has been concluded regarding the supply of digital content which is not supplied on a tangible medium if the supply of digital content has begun with the consumer's prior express consent and his acknowledgment that he thereby loses his right of withdrawal.
  • With reference to the Ministry of Consumer Protection Law Article 12 of the seventh part the online store provides free standard delivery method, so the buyer will not be compensated for the costs of delivery if he/she has chosen other means of delivery.
  • The buyer is obliged to keep and not to damage the original product packaging.
  • If the buyer wishes to use his rights of withdrawal, he/she should contact
  • The buyer is obliged to preserve the supply documents on receipt of the goods and the delivery notes for the return of goods to the Seller.
  • For details on what is the distance contract and the rights of withdrawal, the Buyer may consult in the following website address:
  • Money for returned goods will be returned in the same way as it was done no later than thirty (30) calendar days after receipt of goods based on the refusal of the buyer.